You can book a taxi via the following methods
1. Online : https://umbrellatransfers.com
2. Mobile : +44 2080900395
Yes, it's possible to pre-book a taxi with Umbrella Transfers, please contact the company.
Umbrella Transfers, has both regular and air-conditioned taxis please mention your preference at the time of booking.
Generally drivers will meet the passengers at the arrivals on airport pick ups but do check with the company.
With us you will get on time to every meeting, important party or simply every airport around. Either you are heading for holidays or coming back, our reliable service will take you to and from every airport in London – Stansted, Luton, Heathrow, Gatwick, Biggin Hill, Farnborough and City Airport; Ports – Southampton, Portsmouth or Dove; UK cities like: Bath, Bicester Village, Birmingham, Bletchley, Bournemouth, Brighton, Bristol, Buckingham, Cambridge, Canterbury, Cardiff, Coventry, Windsor, Eastbourne, Edinburgh, Guilford, Royal Leamington Spa, Leeds, Leicester, Liverpool, Manchester, Milton Keynes, Northampton, Norwich, Nottingham, Oxford, Plymouth and many more. you can choose between few different transport alternatives when traveling from/to those Airports, Ports or Cities. When booking with Umbrella Transfers you can relax – our driver will be on time, waiting for you in a designated area at the scheduled pickup time when arriving to the airport, port or train station – holding board with your name. We will take you and your family to your destination in safe and comfort way. Let’s travel with style.
For Local pickups we offer 15min free waiting time. For Airport pickups we offer 30 minutes free waiting time. After free waiting time we charge extra fee for additional waiting time accordingly to actual pickup time – this fee depends on booking class which is explained in our Terms and Conditions. Additional parking fee will be charged accordingly – this depends on the airport and actual parking charge = everything above £5.
There is a small charge for processing the payment to our customers for unexpected situations where a journey needs to be cancelled (as long as this is done with 24 hour in advance of the requested pick-up time). We understand that sometimes the unpredictable happens and for unforeseen reasons you simply can’t make it.
If you would like to cancel your booking with us, you can do this by emailing us with your booking reference and reason of cancellation. Alternatively you can call our Operating Centre or simply cancel the booking in the customer app.
Pre-paid bookings will be refunded in maximum 5 working days from the moment of cancellation.
If a booking is cancelled less than 24 hours prior to the schedule pick-up time by customer, there will be a cancellation fee applied, which depends on the time we were informed…
More than 24 hours before pick-up time = 5% charge applied / 95% refund
Between 24 and 3 hours before pick-up time = 30% of journey price
Between 3 hours and up to the pick-up time = 50% of journey price
Once journey has commenced (driver on the way), or If you double booked with a different company, but failed to inform or cancel the journey with us, or If you have booked a journey with us, but did not turn up, we will require 100% of journey price.
We strongly suggest to pay for the journey 24h prior to the scheduled pickup time to avoid any charge.