You can book a taxi via following methods:
Online: http://www.civic-cars.co.uk/
Telephone: +44 208 704 5300
Email: bookings@civic-cars.co.uk
Yes, it's possible to pre-book a taxi with Civic Cars, please contact the company.
Civic Cars has both regular and air-conditioned taxis, please mention your preference at the time of booking.
Please contact the company on their helpline number to make any changes.
Generally drivers will meet the passengers at the arrivals on airport pick ups but do check with the company.